We want you to love what you ordered. If something isn't right, here's how we handle it.
Returns
We accept returns within 15 days of delivery. Items must be unused, unwashed, and in their original packaging. To initiate a return, contact us through jmartsupply.com with your order number and reason for return.
Refunds
Once we receive and inspect your return, we'll process your refund within 5–7 business days. Refunds are issued to the original payment method.
Exchanges
We're happy to exchange items for a different size or color where available. Contact us to arrange an exchange before sending anything back.
Non-Returnable Items
The following items cannot be returned:
- Opened grooming or wellness products
- Customized or personalized items
- Final sale items
Damaged or Incorrect Items
If you received a damaged or incorrect item, contact us within 7 days of delivery with a photo and we'll resolve it promptly at no cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.